Return and Exchange Policy Kookik.com

 

14-day Money Back

If you are not 100% satisfied with your purchase, you may return the item in its original, unused condition (including all original packaging and tags) within 14 days of the receipt of shipment for a full refund, less shipping costs. However, After 14 days period is over, you may still return the item in its original, unused condition (including all original packaging and tags) for up to 30 days for 15% restocking fee and less shipping costs. Shipping fees are not refundable and you are responsible for shipping back the item to us. Please contact us and clearly state your reason for return with your contact information and receipt number.

Exchanges

We welcome exchanges provided the item you purchased is in its original, unused condition (including all original packaging and tags) within 14 days of the receipt of your item. You will just need to pay for the shipping costs and difference between the items. Again, please contact us to arrange for any exchanges.

NOTE: ALL SHIPPING FEES ARE NOT REFUNDABLE ON EXCHANGE OR RETURNS. YOU WILL ALSO BE RESPONSIBLE FOR SHIPPING COST OF THE EXCHANGED ITEM.